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FAQ
About Apomeds (3)
What is Apomeds? (2)
What is Apomeds?
What countries does Apomeds service?
Online pharmacy regulations (2)
How are online pharmacies like Apomeds regulated?
How can I be sure I receive only genuine medication?
Drugs distribution (4)
Where does the medicine ship from?
Is it legal to distribute medications in the EU?
Is it legal to import drugs into Switzerland?
View all 4
Order (4)
Order (6)
Will I get only the medication or only a prescription?
Can I cancel my order?
Can I contact the pharmacist directly?
View all 6
Who can make an order? (3)
How old do I have to be to be able to place an order?
Can someone else order for me?
I used the partner online doctor service to request an e-prescription, but the doctor denied my request. What happens now?
How to use prescription (2)
Can I use my prescription again for a follow-up order?
Can I send you a prescription from my home doctor?
Order status (2)
Do I get an order confirmation?
Where can I see the status of my order?
Payments (4)
Payment methods (4)
What payment methods do you offer?
Do you offer cash on delivery?
Can I change the payment method?
View all 4
Payment issues (6)
What will be shown on my credit card statement?
I paid via Wire Transfer, and I still did not receive my order. What’s the problem?
I paid and didn't receive the payment instruction on how to pay the bill
View all 6
Discount codes (2)
Can I use two discount codes for one order?
I have an Apomeds Discount Code. How can I redeem it?
Prescription fee (1)
Do I pay for the prescription fee with every order? If yes, why?
Shipping and delivery (2)
Shipping and delivery (8)
Available countries
Delivery methods
Delivery overview
View all 8
Shipping issues (4)
What should I do if my order does not arrive?
My order is returned to you because shipping failed. Can I get my parcel anyway?
How long does a refund take?
View all 4
Return (2)
Refund policies (3)
Will I get a full refund in case of a valid return?
To where I will get the refund?
How long does a refund take?
Return policies (3)
Can I return my order?
I used the product. Can I return it?
Can I get a return slip?
User account (2)
E-mail notifications (3)
I did not get any E-mail notifications from Apomeds
How can I unsubscribe from the newsletter email?
How can I change my email address?
Registration and password management (3)
How can I register?
How can I log in?
I forgot my password. What do I have to do?
Privacy (1)
Data storage (5)
Do you keep my private information?
Is my data safe?
Why do you want to know my phone number?
View all 5
