What Happens If My E-Prescription Request Is Denied by the Online Doctor?

Modified on Tue, 12 Dec 2023 at 01:36 AM

We understand that it can be disappointing if your request for an e-prescription through our partner online doctor service is not approved. Here's what happens in such cases:


  1. Order Processing: At Apomeds, we can only process your order with a valid prescription. If our partner doctors decide not to issue an e-prescription based on their medical assessment, we are unable to fulfill your order.
  2. Refund Policy: In the event that your e-prescription request is denied, we ensure a hassle-free refund process. The amount paid for your order will be instantly refunded to the payment method you used during the initial transaction.


We prioritize your health and safety, and our partner doctors make their decisions based on thorough medical evaluations. This process is part of our commitment to provide safe, responsible, and compliant healthcare services.

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