I Paid Via Bank Wire Transfer and Haven't Received My Order – What Should I Do?

Modified on Tue, 12 Dec 2023 at 06:56 AM

We understand your concern if there’s a delay in receiving your order after paying via bank wire transfer. Here’s what you need to know:


  • Processing Upon Payment Confirmation: Orders paid via bank wire transfer are processed once the full amount is received in our bank account. It's important to note that the time taken for wire transfers to be completed can vary depending on your bank.
  • Recommendation for Faster Processing: To expedite the validation of your payment, we recommend including your order number in the bank transfer details. This helps us quickly associate your payment with your order.
  • Tracking Your Payment: If you have already completed the bank transfer and included your order number but still haven’t received confirmation of your order, please contact us. Our customer service team will assist in tracking your payment and resolving any issues. You can reach us at support@apomeds.com or call +49-800-2040640.


We appreciate your patience and are committed to ensuring that your order is processed as soon as your payment is confirmed.

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