Refund Policy for Cancellations and Valid Returns at Apomeds

Modified on Wed, 27 Dec 2023 at 11:41 AM

Apomeds' refund policy covers both order cancellations and valid returns, ensuring clarity and fairness for our customers:

  • Cancellation of Orders:
    • Timely Cancellation: You can cancel your order and receive a full refund, provided the cancellation is made before the order has been shipped.
    • Cancellation Process: To cancel an order, please contact our customer service team as soon as possible via phone, live chat, or email at
  • Valid Returns:
    • Full Refund for Valid Returns: If you return an order and it is deemed a valid return, we will issue a full refund to the original payment method.
    • Refund Processing: The refund is processed promptly once we receive and verify the returned items.
  • Exclusions from Return Policy:
    • Weight Loss Medications: Please note that medications for weight loss, such as Wegovy or Saxenda, are excluded from the return policy due to the need for uninterrupted cold chain storage. These items cannot be returned for a refund.
  • Refund Timeline:
    • Time to Reflect in Account: The time it takes for the refund to appear in your account can vary based on the payment method used. Typically, refunds are processed within 1 to 5 business days.
  • Customer Support:
    • Assistance with Refunds and Cancellations: If you have any questions regarding the refund process, order cancellation, or the status of your refund, please reach out to our customer service team for assistance.

At Apomeds, we are committed to providing a transparent and customer-friendly refund and cancellation process. Your satisfaction with our services is our top priority.

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