Understanding Failed Delivery to a DHL Packstation

Modified on Wed, 27 Dec 2023 at 11:29 AM

If your delivery to a DHL Packstation has failed and is being returned to the sender, there could be several reasons for this:


  • Mismatched Recipient Name: The name on the package must match the name associated with your DHL Postnumber. If there's a mismatch, DHL may not complete the delivery.
  • Incorrect Postnumber or Packstation: Double-check that the DHL Postnumber and Packstation number you provided are accurate. Errors in these details can lead to delivery failure.
  • Unactivated Postnumber: Your DHL Postnumber needs to be activated with DHL. If it hasn't been activated, DHL won't be able to deliver to the Packstation.


Next Steps:


  • Contact Customer Service: If your delivery to a Packstation fails, please get in touch with Apomeds’ customer service immediately. We can assist in identifying the issue and facilitate the reshipment of your order.
  • Verify and Update Information: Ensure that your DHL Postnumber and Packstation details are correct and correspond with your registered information with DHL.
  • Activate Your Postnumber: If your Postnumber is not activated, please visit the DHL website or contact DHL directly for activation.


Our customer service team is here to help you through these steps and ensure your future deliveries are successful. You can reach us by phone, live chat, or email at support@apomeds.com.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article