I Ordered But Haven’t Received Payment Instructions – What Should I Do?

Modified on Tue, 12 Dec 2023 at 07:15 AM

After placing your order, it's important to receive and follow the correct payment instructions. Here are the steps for different scenarios:


  • For Orders Using Klarna (Germany and Switzerland):
    • Check Your Email: Please check both your email inbox and spam folder for communications from Klarna. Payment instructions are usually sent directly by Klarna.
    • Contact Klarna: If you can’t locate the email, reach out to Klarna's customer service for help with the payment instructions.
  • For Orders via Bank Wire Transfer:
    • Email Instructions: If you chose a bank wire transfer as your payment method, we send the payment instructions directly to your email. Be sure to check your spam folder as well.
    • Customer Service Support: If you haven't received the email or need further clarification, our customer service team at Apomeds is ready to provide you with the necessary payment details.
  • For All Other Payment Methods or Locations:
    • Contact Apomeds Support: If your order involves another payment method or you're located outside Germany or Switzerland, please get in touch with our customer support. We will assist you with the appropriate payment instructions for your order.


For any assistance, please feel free to contact us at support@apomeds.com or call +49-800-2040640. Our team is committed to ensuring a smooth and hassle-free ordering process for you.

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